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Free Shipping Australia-wide For Wireless Trailer Light 'Full Kits'

Frequently Asked Questions (FAQ)

Q: Will my LinkaBlinka signals activate other LinkaBlinka units when in range?

No. The LinkaBlinka individual sets are uniquely paired so that when your signal is sent from the trailer connector plug, only your set can receive a signal.

 

Q: How do I know if they are working or if they are running low on power?

The AMM module inside your car (Plugged into your 12v supply) will keep you well informed. When any of the signalling modules are running low on power it will give you a series of beeps to alert you to recharge in the next 2 hours approx.

If any signal becomes week, a unit gets damaged or falls off your trailer losing signal, an alarm will go off alerting you to stop and check your lights. This is better than the usual wired system.

 

Q: How can I recharge the units?

Each of the modules has a waterproof charging point on the rear of the module. You can charge from your car via USB, from home through 240V power point or via a 12v socket with a USB adaptor.

Charging is quick. Around 30 minutes per unit is enough to get you many days of powered driving.

 

Q: What are my options if I break any one particular module? Can I buy replacement individual parts?

You sure can. If you break any one or more of the units you can still use your set. Simply order a replacement module. When you receive it, you must then pair the new set. This is done by placing the units within a few meters of each other and pressing a pin into the side of the AMM module beside the display screen and waiting for the pairing OK notice to appear on screen. Your new set is then ready to go.

 

Q: Will LinkaBlinka work on vehicles fitted with electric brake controllers?

Yes, we have made sure the design allows it to be used with vehicles fitted with electric brake controllers.

 

Q: Will LinkaBlinka work with 24V systems?

No. LinkaBlinka is only suitable for 12V systems. Later designs may explore a design to suit this market.

 

Q: How do I get them on and off to recharge the units?

Each of the units are designed to easily clip on and off with just one hand. Simply lift the thumb lug and the units will unlock and lift off. To replace simply align the locator lugs and push it on until it snaps into place.

 

Q: What if I don’t have a 7-pin flat trailer connector on my car?

No Issue, just get a adaptor and away you go.

 

Q: How Can I be sure that the left and right blinker don’t get put on the incorrect side?

When the left and right base plates have been mounted correctly you cannot mix up the orientation as the connection lug spacings are different widths on the left and right. The left base plate will only align and connect to the corresponding left indicator. The same is the case for the right indicator.

 

DELIVERY 

Q: How long will it take to receive my order?

Once your payment has been processed, we make it our priority to dispatch your order by the following business day. Expected delivery time is 5-7 working days after ordering and paying, although quite often it is sooner.
You will receive an email once your order is dispatched, allowing you to track delivery online (allow 24-48 hours for tracking information to be available).

Q: How do I track my order?

Click the link in the email you received notifying dispatch of your order. This will take you directly to the relevant tracking information. Please allow 24-48 hours for tracking information to be available.

 

PAYMENTS

Q: How can I pay?

We accept the following payment methods:

  • Visa and Mastercard
  • Paypal
  • Afterpay

 

Q: When will I be charged?

When you process an order online, the payment will be processed immediately.
If you are placing a pre-order for an out of stock item, the payment will be processed at the time you place the order. The order will be held and then dispatched once the backordered item is in stock.

 

ORDERS

Q: Can I cancel my order?

If you contact us as soon as possible, we may be able to intercept the order and cancel it before it is packed and dispatched.
Please email Customer Care urgently to see whether this can be done.

Q: Can I amend my order?

If you contact us as soon as possible, we may be able to intercept the order and amend it before it is packed and dispatched.
Please email Customer Care urgently to see whether this can be done.

Q: What if my order is wrong or contains defective items?

We are keen to sort out any issues with incorrect or faulty products straightaway. Please email our Customer Care team to resolve the error.
If we sent the wrong product, we’ll arrange for you to return the incorrect item and immediately send the right item out to you.
If the product you received is faulty, we’ll arrange for a replacement.

Q: The item I want is out of stock. Will you be getting more stock?

If we have an arrival date on the next shipment, you will have the opportunity to place a pre-order to secure an item from that shipment. Instead of “Add to Cart”, our website will indicate “Pre-Order”. When you click “Pre-Order”, the product listing will provide specific details around the expected delivery date.

Q: What’s a pre-order?

If a popular item is out of stock but another shipment is on its way, you can place a pre-order.
A pre-order is a regular order but with a delay to the dispatch date. The product information page will indicate the expected arrival date and once the shipment arrives in the warehouse, your pre-order will be dispatched as quickly as possible.
When you place a pre-order, our system requires payment at the time of ordering.
If ordering multiple items, all items on the order will be held until the pre-ordered item is in stock, then sent together. If you urgently require some of the items you are ordering, please email our Customer Care team to arrange a split delivery.

 

SHOPPING

Q: Why can’t I buy your products at shops?

We’re an exclusively online retailer, we sell directly to the public – we therefore don’t sell our products in shops. To make shopping with us easier, we offer free delivery Australia-wide on any order over $100 You can also email us to place your order.

Q: Do you offer wholesale?

As we’re an exclusively online retailer, we sell directly to the public – we therefore don’t offer wholesale at this stage.

Q: Can I get a discount if I order in bulk?

We do not generally offer bulk discounts but are happy to assess any large orders on a case by case basis. Please email us at sales@linkablinka.com.au if you wish to discuss this.

Q: Is GST included in the price on your website?

Yes, all prices include GST.
After placing your order, you will receive a tax invoice showing:

Q: How do I know my credit card details will be safe when I order online?

Our website shop is totally secure so your details cannot be accessed by anyone but us. You can check if a site is secure, if on the page you are entering your card details, in the web address bar you see an S after http. i.e. https://www.linkablinka.com.au. Your credit card details are not stored and so each time you return to us, you will need to provide your credit card details again.

 

WARRANTY

Q: What does the warranty cover and what isn’t covered?

At Linkablinka we always work hard to solve any problem you might have with one of our products. We warrant our products to be free of defects in materials and workmanship that result in failure during normal usage for 1 year.
Warranties are extended to the original end-user purchaser, beginning at the time of retail purchase.
This warranty does not cover misuse, unauthorised modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Linkablinka product used in connection with a Linkablinka product. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.

Q: How do I make a warranty claim?

Simply email our Customer Care team at sales@linkablinka.com.au.
You will need to provide details of the original purchaser, order number (if known), and details regarding the product fault. Emailing a (small size) photo showing the problem is often helpful in expediting the claim, and may be requested in some cases.


Items will be replaced with the same item originally purchased, or the closest available product in our current range. For items that cannot be replaced a full refund will be offered. If we require you to return the item to use for inspection, we will supply you with a return shipping label, at no cost to you.