Q: Will my LinkaBlinka signals activate other LinkaBlinka units when in range?

No. The LinkaBlinka individual sets are uniquely paired so that when your signal is sent from the trailer connector plug, only your set can receive a signal.

 

Q: How do I know if they are working or if they are running low on power?

The AMM module inside your car (Plugged into your 12v supply) will keep you well informed. When any of the signalling modules are running low on power it will give you a series of beeps to alert you to recharge in the next 2 hours approx.

If any signal becomes week, a unit gets damaged or falls off your trailer losing signal, an alarm will go off alerting you to stop and check your lights. This is better than the usual wired system.

 

Q: How can I recharge the units?

Each of the modules has a waterproof charging point on the rear of the module. You can charge from your car via USB, from home through 240V power point or via a 12v socket with a USB adaptor.

Charging is quick. Around 30 minutes per unit is enough to get you many days of powered driving.

 

Q: What are my options if I break any one particular module? Can I buy replacement individual parts?

You sure can. If you break any one or more of the units you can still use your set. Simply order a replacement module. When you receive it, you must then pair the new set. This is done by placing the units within a few meters of each other and pressing a pin into the side of the AMM module beside the display screen and waiting for the pairing OK notice to appear on screen. Your new set is then ready to go.

 

Q: Will LinkaBlinka work on vehicles fitted with electric brake controllers?

Yes, we have made sure the design allows it to be used with vehicles fitted with electric brake controllers.

 

Q: Will LinkaBlinka work with 24V systems?

No. LinkaBlinka is only suitable for 12V systems. Later designs may explore a design to suit this market.

 

Q: How do I get them on and off to recharge the units?

Each of the units are designed to easily clip on and off with just one hand. Simply lift the thumb lug and the units will unlock and lift off. To replace simply align the locator lugs and push it on until it snaps into place.

 

Q: What if I don’t have a 7-pin flat trailer connector on my car?

No Issue, just get a adaptor and away you go.

 

Q: How Can I be sure that the left and right blinker don’t get put on the incorrect side?

When the left and right base plates have been mounted correctly you cannot mix up the orientation as the connection lug spacings are different widths on the left and right. The left base plate will only align and connect to the corresponding left indicator. The same is the case for the right indicator.

 

DELIVERY 

Q: How long will it take to receive my order?

Once your payment has been processed, we make it our priority to dispatch your order by the following business day. Expected delivery time is 5-7 working days after ordering and paying, although quite often it is sooner.
You will receive an email once your order is dispatched, allowing you to track delivery online (allow 24-48 hours for tracking information to be available).

Q: How do I track my order?

Click the link in the email you received notifying dispatch of your order. This will take you directly to the relevant tracking information. Please allow 24-48 hours for tracking information to be available.

 

PAYMENTS

Q: How can I pay?

We accept the following payment methods:

• Visa and Mastercard
• Paypal
• Afterpay

 

Q: When will I be charged?

When you process an order online, the payment will be processed immediately.
If you are placing a pre-order for an out of stock item, the payment will be processed at the time you place the order. The order will be held and then dispatched once the backordered item is in stock.

 

ORDERS

Q: Can I cancel my order?

If you contact us as soon as possible, we may be able to intercept the order and cancel it before it is packed and dispatched.
Please email Customer Care urgently to see whether this can be done.

Q: Can I amend my order?

If you contact us as soon as possible, we may be able to intercept the order and amend it before it is packed and dispatched.
Please email Customer Care urgently to see whether this can be done.

Q: What if my order is wrong or contains defective items?

We are keen to sort out any issues with incorrect or faulty products straightaway. Please email our Customer Care team to resolve the error.
If we sent the wrong product, we’ll arrange for you to return the incorrect item and immediately send the right item out to you.
If the product you received is faulty, we’ll arrange for a replacement.

Q: The item I want is out of stock. Will you be getting more stock?

If we have an arrival date on the next shipment, you will have the opportunity to place a pre-order to secure an item from that shipment. Instead of “Add to Cart”, our website will indicate “Pre-Order”. When you click “Pre-Order”, the product listing will provide specific details around the expected delivery date.

Q: What’s a pre-order?

If a popular item is out of stock but another shipment is on its way, you can place a pre-order.
A pre-order is a regular order but with a delay to the dispatch date. The product information page will indicate the expected arrival date and once the shipment arrives in the warehouse, your pre-order will be dispatched as quickly as possible.
When you place a pre-order, our system requires payment at the time of ordering.
If ordering multiple items, all items on the order will be held until the pre-ordered item is in stock, then sent together. If you urgently require some of the items you are ordering, please email our Customer Care team to arrange a split delivery.

 

SHOPPING

Q: Why can’t I buy your products at shops?

We’re an exclusively online retailer, we sell directly to the public – we therefore don’t sell our products in shops. To make shopping with us easier, we offer free delivery Australia-wide on any order over $100 You can also email us to place your order.

Q: Do you offer wholesale?

As we’re an exclusively online retailer, we sell directly to the public – we therefore don’t offer wholesale at this stage.

Q: Can I get a discount if I order in bulk?

We do not generally offer bulk discounts but are happy to assess any large orders on a case by case basis. Please email us at sales@linkablinka.com.au if you wish to discuss this.

Q: Is GST included in the price on your website?

Yes, all prices include GST.
After placing your order, you will receive a tax invoice showing:

Q: How do I know my credit card details will be safe when I order online?

Our website shop is totally secure so your details cannot be accessed by anyone but us. You can check if a site is secure, if on the page you are entering your card details, in the web address bar you see an S after http. i.e. https://www.linkablinka.com.au. Your credit card details are not stored and so each time you return to us, you will need to provide your credit card details again.

 

WARRANTY

Q: What does the warranty cover and what isn’t covered?

At Linkablinka we always work hard to solve any problem you might have with one of our products. We warrant our products to be free of defects in materials and workmanship that result in failure during normal usage for 1 year.
Warranties are extended to the original end-user purchaser, beginning at the time of retail purchase.
This warranty does not cover misuse, unauthorised modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Linkablinka product used in connection with a Linkablinka product. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.

Q: How do I make a warranty claim?

Simply email our Customer Care team at sales@linkablinka.com.au.
You will need to provide details of the original purchaser, order number (if known), and details regarding the product fault. Emailing a (small size) photo showing the problem is often helpful in expediting the claim, and may be requested in some cases.

Items will be replaced with the same item originally purchased, or the closest available product in our current range. For items that cannot be replaced a full refund will be offered. If we require you to return the item to use for inspection, we will supply you with a return shipping label, at no cost to you.

Wireless Trailer Lights Pty Ltd (hereinafter referred to as Linkablinka) provides the following Warranty. 

30-Day Money Back Satisfaction Guarantee

If you are not satisfied with your new product within 30 days of purchase, Linkablinka will give you your money back!

Simply return the unit in as new condition to the LinkBlinka nominated address.
 

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. 

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund.  If you think that a Product is defective you should contact our Customer Service Help Centre via sales@linkablinka.com.au and a Customer Service Representative will assist you.  A photo may be requested to assist with the assessment of your claim. 

Where a Product is defective and needs to be replaced or repaired, return shipping will be arranged at the expense of Linkablinka.  If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property.  When a refund is given, the returned Product becomes our property.
 

Additional Linkablinka Warranties

Linkablinka also offers an additional warranty period of 1 year against defects on our products.  The Warranty period is effective from the date of purchase. You also have consumer guarantees under the Australian Consumer Law (see above).

Warranties are extended to the original end-user purchaser.
This warranty does not cover misuse, unauthorised modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Linkablinka product used in connection with a Linkablinka product. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.

If you believe that a Linkablinka Product has an unsatisfactory defect, please contact the Customer Service Help Centre for assistance, via our website or email on sales@linkablinka.com.au .  Depending on the claim we will require evidence of the defect via email or post.  

We encourage the notification of claims under this warranty within 14 days by offering to pay for the return of a Product where a claim is notified within that time and we determine that the Product is defective.  Other cases will be considered on their merits.

Replacement Products are covered by the same Linkablinka warranty as well as by consumer guarantees (see Consumer Guarantees above).  Items will be replaced with the same item originally purchased.  For items that cannot be replaced a full refund will be offered.   Linkablinka will cover all postage costs for defective item claims but this must be arranged and agreed with Customer Service before any item is returned.

Remember it’s our aim to keep our customers happy, so please feel free to contact us with any concerns and we will do our best to resolve it.

OVERVIEW

This website is operated by Wireless Trailer Lights Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Wireless Trailer Lights Pty Ltd. Wireless Trailer Lights Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Wireless Trailer Lights Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Wireless Trailer Lights Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be\ construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Contact us for questions about the Terms of Service.